Ordering from us
Terms and conditions
These terms explain how ordering from Maison Feliz works: prices, payment, delivery, and what we do if something is wrong with your yogurt. By placing an order on this website, you agree to them. Nothing here takes away your rights under Philippine law, including the Consumer Act (Republic Act No. 7394) and the Internet Transactions Act of 2023 (Republic Act No. 11967).
Last updated: November 2026
1. About us
| Business name | Maison Feliz |
|---|---|
| What we sell | Artisan probiotic yogurt, made by hand in small batches |
| Address | 489 Alegria St., Brgy. 427, Sampaloc, Manila 1008 |
| [email protected] | |
| Viber | 0917 676 0218 (Maison Feliz – Artisan Probiotic Yogurt) |
| Messenger and Instagram | Maison Feliz · @feliz.maison |
2. Our products and prices
- We sell Artisan Probiotic Yogurt in 500 ml tubs and 1 liter tubs. The current price of each size is shown on our website and is the price you pay for the yogurt.
- All prices are in Philippine pesos (₱). The delivery fee is separate (see section 5).
- We handcraft our yogurt in small batches, so supplies are limited and don't last long. When a size is sold out, you can't order it for that day. Stock resets at midnight.
- Our yogurt contains milk. It has live cultures and no added sugar. It is a food, not a medicine, and it is not meant to diagnose, treat or prevent any illness. If you have an allergy or a health condition, please ask your doctor first.
- Homemade yogurt varies a little from batch to batch. A tangy taste, a stretchy or silky texture, and a little clear liquid (whey) on top are normal. Just stir it in.
- If we make a mistake in a price or description, we will tell you before we accept your payment. If you have already paid, you can choose to continue at the correct price or get a full refund.
3. How an order is made
- You add tubs to your cart, fill in your details and confirm your order on this website.
- We show you our QR codes, and you pay the price of your tubs.
- You send us your payment screenshot on Viber, Messenger or Instagram.
- We check your payment, then message you to confirm your order, delivery fee and delivery time. Your order is accepted once we send this confirmation.
Please make sure your name, mobile number and delivery address are correct. We use them only as described in our Privacy notice.
We may decline or cancel an order, for example if the tubs are no longer available, the address is outside our delivery area, or the order looks fraudulent. If you already paid, we refund you in full.
4. Payment
- We accept GCash, Maya and UnionBank (bank transfer) through our QR codes. We don't offer cash on delivery.
- Please pay right after placing your order. We hold your tubs for 2 hours. If we haven't received your payment by then, we may cancel the order so other customers can buy those tubs.
- Only pay to the QR codes on this website or the accounts we send you from our official Maison Feliz pages. We will never ask for your PIN, OTP or password.
5. Delivery
- We deliver anywhere in Metro Manila through Lalamove or Grab. We don't offer pick-up.
- Delivery date and same-day dispatch: you choose your delivery date at checkout. If your order date and delivery date are the same and we confirm your payment before 6 PM, we book your delivery that day. If we confirm your payment after 6 PM, we process your delivery the next day.
- Pre-orders: you may reserve tubs from a batch date shown on our website. A reservation is not yet an order: we confirm it by message and send payment instructions. Your pre-order is confirmed only when we receive full payment within 2 hours of our confirmation message. If payment is not received in time, we may release your reserved tubs to other customers.
- Delivery fee: you pay the Lalamove or Grab delivery fee directly to the rider. We will tell you the amount once the courier has been booked and confirmed.
- Delivery times depend on the rider, traffic and weather. We will keep you updated if there's a delay.
- Please make sure someone is available to receive the yogurt and put it in the fridge right away. If the rider can't reach you or the address is wrong, a second delivery fee may apply. Because our yogurt is fresh and must stay cold, we can't hold a returned order for long.
6. Changes and cancellations
- You can change or cancel your order any time before we book your delivery. Message us with the name and mobile number you used. If you already paid, we refund you in full.
- Once we have booked and confirmed the rider, your order can no longer be cancelled.
- Once the yogurt has been delivered, we can't accept a return just because you changed your mind, because it is a fresh, perishable food. This does not affect your rights in section 7.
7. If something is wrong with your order
We stand behind every tub. If your order arrives damaged, leaking, spoiled, incomplete or wrong, please message us within 24 hours of delivery so we can still check it while it's fresh. Tell us your name, what's wrong and, if you can, send a photo of the tub and its label.
You can choose a replacement or a full refund of the affected tubs, including the delivery fee if the whole order was affected. We send your replacement or refund within the same day we agree on it. Refunds go back to the GCash, Maya or bank account you paid from.
This does not cover yogurt that wasn't kept in the fridge at 1 to 4 °C after delivery, was frozen, or was eaten more than 5 to 7 days after opening. Even then, if you are unsure about your yogurt, message us and we'll help.
8. Use of this website
- The Maison Feliz name and logo, our 10 culture characters, photos, illustrations, recipes and text belong to Maison Feliz. Please don't copy them for business use without our written permission.
- Any free stickers or images we offer for download are for your personal use, like sharing in chats and on social media. Please don't sell them or change them to look like they come from another brand.
- Our recipes are ideas for home cooking. Please use your own judgment on ingredients, allergies and food safety.
- Please don't misuse the website, for example by placing fake orders or trying to break its security.
9. Our responsibility
We are responsible for the quality of our yogurt and for delivering what you ordered. We are not responsible for delays or problems caused by things outside our control, such as typhoons, floods, power or internet outages, or problems with a delivery or payment service. In those cases, we will work with you on a new delivery date or a refund. Nothing in these terms limits any responsibility we have under Philippine law.
10. Questions and complaints
Please message us first on Viber, Messenger or Instagram, or email [email protected]. We aim to reply within 1 working day and to settle every concern fairly.
If we can't settle it, you may contact the Department of Trade and Industry (DTI) through its hotline 1-384 or at dti.gov.ph.
11. Changes to these terms
We may update these terms from time to time. The version on this page when you place your order is the one that applies to that order.
12. Governing law
These terms follow the laws of the Republic of the Philippines.