Help
Frequently asked questions
Quick answers about our yogurt, ordering, payment and delivery. Can't find yours? Message us. We're happy to help.
Our yogurt
What makes Maison Feliz yogurt different?
It's artisan yogurt made by hand in small batches in Manila, with fresh milk and 10 live probiotic cultures. It has no added sugar.
What are the 10 cultures?
L. delbrueckii subsp. bulgaricus, S. thermophilus, L. acidophilus, B. animalis subsp. lactis, Lactococcus lactis biovar diacetylactis, Lactococcus lactis subsp. lactis, Lactococcus cremoris, Leuconostoc mesenteroides, Lacticaseibacillus casei and Lacticaseibacillus rhamnosus. Meet them on our homepage.
Why is my yogurt stretchy or stringy?
That's normal, and a good sign! Some of our live cultures make natural fibers (called exopolysaccharides) that give the yogurt a silky, stretchy texture. Stretchy yogurts like viili have long been a tradition in Finland. Just stir it to make it smoother.
Fresh yogurt smells clean and tangy. If it ever smells bad, or you see mold or odd colors, don't eat it. Message us.
Is it sweetened?
No. We don't add sugar. Enjoy it plain, or add honey or fruit to taste. Our recipes have lots of ideas.
How do you store your yogurt?
Put it in the fridge as soon as it arrives and keep it at 1 to 4 °C. Please don't freeze it.
Keep the lid closed and use a clean, dry spoon each time. The live cultures love the cold.
How long does it last once opened?
Enjoy it within 5 to 7 days after opening, kept in the fridge the whole time.
Allergen information
Contains milk. Our yogurt is made with fresh milk and live cultures. If you have a milk allergy, please don't eat it.
Can I eat it if I'm lactose intolerant?
Fermentation breaks down some of the lactose in milk, and many people find yogurt easier to digest. Everyone is different, though. If you have a condition or allergy, please check with your doctor first.
Can I cook with it?
Yes! Heat kills live cultures, so stir the yogurt in after cooking or serve it chilled to keep the probiotic goodness. See our recipes.
Ordering
What sizes do you sell?
500 ml tubs for ₱190 and 1 liter tubs for ₱360.
How do I order?
Add tubs to your cart, then check out: fill in your details and pick a delivery date. Confirm your order, pay by QR, then send us your payment screenshot. See the four steps.
Why does it say “sold out”?
We make a limited number of tubs each day, so every batch is fresh. When the day's tubs are gone, that size shows as sold out. Stock resets at midnight, so please try again the next day.
Can I change or cancel my order?
Yes, if we haven't booked your delivery yet. Message us on Viber, Messenger or Instagram as soon as you can, with the name and mobile number you used.
Payment
How can I pay?
GCash, PayMaya or bank transfer, by scanning our QR code after you place your order. We don't offer cash on delivery.
Delivery
Where do you deliver?
Anywhere in Metro Manila, by Lalamove or Grab.
How much is delivery?
It depends on the Lalamove or Grab rate to your address. We'll tell you the amount when we confirm your order.
Can I pick up my order?
Sorry, we're delivery only.
Can I choose my delivery date?
Yes. Pick a date at checkout and we'll deliver on that day.
Do you do same-day delivery?
Yes. Send us your receipt between 9 AM and 6 PM for same-day dispatch via Lalamove or Grab. Receipts sent after 6 PM are dispatched the next day.